Refund & Cancellation Policy

If you change your mind, you can get a full refund if you ask within 7 days of your payment and we have not started work on your project yet. Work starts when we begin the onboarding, design, development, setup or campaign for you.

• Payments are not refundable once work has started, or after 7 days from payment.
• If a project ends early, you keep everything completed and paid for. If you prepaid for work we have not done yet, we may refund that unused part at our discretion.
• If we cannot deliver what was agreed because of a problem on our side, we will either fix it or refund the part that was not delivered.

• Monthly services (SEO, ads management, social media, maintenance and similar) can be cancelled any time before the next billing date. Email us or message us in the portal.
• Cancelling stops future charges. The current month already paid is not refunded, and the service continues until the end of that month.
• One-time setup fees are covered by the 7-day rule above.

• Advertising spend paid to Meta, Google or other platforms.
• Third-party costs: domains, hosting, software licences, paid plugins, stock media, phone numbers and AI usage charges.
• Custom work you have approved in the portal.

Email support@zoxendigital.com (or message us in the client portal) with your name, invoice number and the reason. We reply within 2 business days. Approved refunds go back to the original payment method within 10 business days; your bank may take longer to show it.

Please contact us before opening a chargeback or dispute with your bank. Most issues are solved quickly by talking to us.